help.utk.edu
Security Working Group
In response to customer comments, the Security Working Group process (firewall and SSL-VPN) will be modified. The bulk of customer comments reflected a need for a centralized point of contact, and more frequent rule implementations.
Beginning Thursday, May 21, Network Services will take on all aspects of firewall and SSL-VPN rule design, implementation, and troubleshooting. To facilitate the change, all firewall and SSL-VPN related issues should be reported to the HelpDesk. This provides a single point of contact as well as ensures each issue is recorded and acted on.
The Helpdesk can be contacted by any of the following:
OIT HelpDesk:
(865) 974-9900
Open M-F 8-5
Online Email Form:
HelpDesk Contact Form
In addition, Network Services will begin implementing firewall changes more frequently. Every effort will be made to ensure all reasonable requests are implemented within two (2) business days.
It is requested that systems included in a firewall or SSL-VPN request be scanned for security issues prior to making the request, providing the systems are online. To aid in this step, system owners can use the ProActive Network Scanner (SNAP). SNAP can be found online at:
http://security.tennessee.edu/~snap
To run a SNAP scan, users login using their NetID and associated password then choose "Create a Scan." Assign the scan a name in the Scan Title field. To add a system to the list of systems to scan, enter the system's IP name or number (if static) in the New Target field and click "Add." Once the list is complete, click "Submit." Scans can take a varying amount of time depending on several factors. When the scan is complete, the requestor will receive an email with a link to the report. The report will include a scan ID. Please include this ID in the firewall or SSL-VPN request.
Another option for requesting a security scan is to contact the HelpDesk using one of the methods above.