help.utk.edu
While the University strives to provide an open and collaborative computing environment, there are policies defining appropriate use of the UT network and computing resources. To sustain a reliable and efficient computing and networking infrastructure, all members of the Knoxville campus have a responsibility to be "Good Citizens" of the UT Computing and Network Community. As such, users are requested to report any instances of abuse they have observed concerning any device connected to the UT network. Abuse applies to cases in which any person utilizes the university information systems infrastructure that he/she may or may not be authorized to use in a manner that does not adhere to the Acceptable Use of Information Technology Resources (Policy No.: IT0110).
Examples of abuse include, but are not limited to:
- Excessive bandwidth use for a non-university related task
- Chain Letters / Pyramid Schemes originating inside UT network
- SpamCop violations / Unsolicited adult content
To report abuse, visit http://help.utk.edu/ and provide the following:
- Your full name
- Your NetID (If you are affiliated with The University of Tennessee)
- Your affiliation (Faculty, Staff, Student, etc...)
- A phone number or e-mail address we can use to contact you (If you require a response)
- The type of abuse (SPAM, adult content, bandwith abuse, etc...)
- The IP name of the attacking system, if appropriate.
In addition to the above information, it is extremely helpful to include:
- Full message headers
- System logs
- Date and/or time of abuse
When reporting abuse, please remember the following:
- When you report an instance of abuse, you will automatically receive a response with some general information. This response is meant not only to give you general information about viruses and SPAM, but also to give you an indication that your message was indeed received. If you require additional contact from a university employee please indicate this in your message and make sure you leave valid contact information.
- We can not act on instances of abuse that originate outside the university. If you receive SPAM or offensive material from an address that is not in the university domain (such as Yahoo, Gmail, AOL, or even another university) you will need to contact the entity at the company/university to report the abuse.
- If at all possible, please provide IP names. Most modern networks, including much of the UT network, use dynamic IP addressing. That means that the system that had the address 1.2.3.4 yesterday, may not be the same system that has it today. Indeed, IP addresses can change association on an hourly (or shorter) basis. If you are unable to determine the IP name of a system, please provide any other information you can find about the system or the offense. The date and time (be as exact as possible) or a MAC address are extremely helpful in this regard.
- Freedom of Information Act and Tennessee Open Records Act inquiries should be directed to the General Council's office.